Author Archives: barrydalton

About barrydalton

Consumed by the pursuit of delightful service. Into all things customer loyalty and technology. My current mission is developing new service channels and the vision of the contact center of the future.

CRM 5 in 5

[We’re not all pretty yet over here.  But, I have things to say.  So, the window dressing will come later] What better way to kick off my new home than with a reflection back at a story posted around this … Continue reading

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